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Tenants

Welcome to your new home and American Heritage Properties. We are excited to have you as a tenant! We have prepared this Tenant page to help you become familiar with the way we operate. This information is meant to help tenants understand our company policies, our role as a manager for the homeowner and what your obligations are as a tenant. It is important to us that the experience of renting a property from American Heritage Properties is a pleasant one. We hope you will find this information helpful. If there are any questions that are not answered here, please do not hesitate to contact your property manager.

Benefits of Renting through American Heritage

  • You can always use us as a rental reference. We keep your history on file for as long as our system will store the information. Currently, we can go back over 10 years.
  • You will always be able to get a hold of someone in case of an emergency; even on the holidays or in the middle of the night
  • Your lease is kept on file and we can easily send you copies whenever you may need one
  • You can pay your rent online
  • We have knowledge and experience in this field since 1981
  • We know the laws that many individual landlords do not and know what is required of them as a landlord
  • Request Maintenance Online

Emergencies

A member of our staff is on call for emergencies when our office is closed. If you have an emergency such as a flood when our office is closed, someone from our office is on call to handle the emergency. They will first determine if the situation is an emergency, and then take the proper action. Emergencies are determined by the possibility of property damage, or a health/safety issue. If you have an emergency after hours, please call 858-695-9400 and follow the prompts to report the emergency–please do NOT submit an online request for an emergency.

Who to Contact The property you are renting is managed by a team of three property managers:
Senior Property Manager: The Senior Property Manager is the supervisor of the team, and is responsible for legal issues. They handle rent collections, pre-move out walk throughs, move out walk throughs, deposit disposition preparation, and evictions. Due to the nature of this position, a large percentage of their job is conducted outside of the office.

Property Manager: Your Property Manager is primarily in the office. Some of their specific tasks include application processing, lease preparation and renewals as well as HOA violations.

Assistant Property Manager: Your Assistant Property Manager is typically in the office. Their primary task is to handle maintenance. They will take all incoming maintenance requests and follow established procedures.

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