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How to Build a Good Relationship With Your Tenants

Just because you have property managers by your side doesn’t mean that you don’t have to build a relationship with the tenants. Doing so is always a challenge, but you have to be proactive. You need to show them that you’re someone they can trust. If you succeed at this, your tenants are more likely to stay. They can even help you grow your business by sharing the good news with their loved ones and friends. Below are some tips that will give you a head start on this.

Rent and Collection

As a businessperson, price the rent on the following factors: the cost of maintenance, the competition, and payment terms. Always ask your property manager to put everything into writing when it comes to money. In case you’ve decided to raise the rent, always give a notice and the details way ahead of time. When it comes to collection, encourage property managers to be polite and not overbearing.

Property Features

If you want to keep your tenants, you should invest in the features of the property. Inform the tenants of the benefits they will enjoy by living in the building, such as free Wi-Fi and proximity to major establishments in the neighborhood.


To complement the good features of your property, you need to offer timely services, such as repairs and maintenance. Timely upkeep makes tenants happy. When you show that you care about their well-being, they are more likely to respect your time. Always provide an explanation in case of delayed repairs and other problems.


Don’t be nosy. Limit the time you visit the property. You already have a property manager to do that. Just because they live in your property doesn’t mean you already have the right to make unsolicited visits and get involved in their lives in some way. If you should pay a visit, always give notice ahead of time.

Keep in mind that your tenants are your customers, so you have to make sure that they are comfortable in their stay as much as possible. Provide them good customer service through your property manager. Contact us today for reliable property management services.

Posted by: americanheritageproperties on July 29, 2014